Sajid Khan

SK

Open to opportunities

Sajid Khan

@sajidkhan4

Operator/Dispatcher with BPO development experience and customer-focused skills.

What I'm looking for

I am seeking customer-focused roles with growth opportunities where I can apply BPO, training, and operational leadership skills in a collaborative environment.

I am an Operator/Dispatcher with hands-on experience across BPO development stages and customer service functions. I have worked in roles from CSR to Team Lead and currently serve as an Operator/Dispatcher at Huddersfield Taxis.

My strengths include project management, creative design, decision-making, and complex problem solving, and I have supported front-end representatives through training, quality assurance, and process development.

I have experience developing project concepts, maintaining workflows, and managing large, complex design projects in collaboration with senior staff. I also have teaching experience as an English Teacher and formal education in English literature and arts.

I bring strong customer-relations focus, multilingual capabilities, and a commitment to continuous learning and service quality improvement.

Experience

Work history, roles, and key accomplishments

HT

Current

Operator/Dispatcher

Current

Huddersfield Taxis

Managed dispatch operations and customer relations for a taxi service, coordinating drivers and resolving service issues to maintain timely pickups and high customer satisfaction.

Dispatching Customer Service Project Management Quality Assurance Communication Training

SQ

Team Lead

SQGLOBAL

Jan 2022 - Dec 2023 (1 year 11 months)

Led a team to deliver customer-facing services, managed workflows, trained staff, and ensured performance targets were met.

Team Leadership Training Performance Management Workflow Optimization Customer Service Project Coordination

CC

English Teacher

Chitral City College

Jan 2020 - Dec 2021 (1 year 11 months)

Taught English literature and language courses, developed lesson plans, and assessed student progress to improve language proficiency.

Teaching Curriculum Development Lesson planning Assessments Communication English Literature

WO

Sales Support Representative

WORK

Jan 2018 - Dec 2019 (1 year 11 months)

Supported sales operations and client interactions to drive service delivery and assist in closing opportunities.

Sales Support Client Communication CRM Administrative Support Reporting Coordination

BL

Senior Customer Service Representative

BlackBee

Jan 2017 - Dec 2018 (1 year 11 months)

Handled escalated customer issues and supported junior staff, improving resolution times and service quality across the support team.

Customer Support Escalation Management Mentoring Communication Quality Assurance Reporting

MI

Customer Service Representative

Micronox

Jan 2015 - Dec 2017 (2 years 11 months)

Provided customer service and support, handling inquiries and resolving issues to maintain client satisfaction during daily operations.

Customer Service Problem Solving Communication CRM

Education

Degrees, certifications, and relevant coursework

GC

Government Degree College for Boys, Chitral

Bachelor of Arts, Arts

Completed a Bachelor of Arts at Government Degree College for Boys, Chitral.

NL

National University of Modern Languages

Master of Arts, English Literature

Completed a Master's degree in English Literature at NUML, Islamabad.

Tech stack

Software and tools used professionally

Gmail

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Sajid Khan - Operator/Dispatcher - Huddersfield Taxis | Himalayas