At Addvic Technologies, I provide L1 support for Kotak Mahindra Bank’s banking and business-critical applications. I troubleshoot application, login, access, and transaction issues, monitor production operations, and handle incidents and service requests within SLA timelines.
At Pride Technologies, I provided technical and customer support for software applications and user accounts through calls, email, and ticketing systems. I tracked issues through resolution, prepared support documentation, and coordinated escalations with technical teams.
