Open to opportunities

Sai User

@saiuser8

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Customer support specialist focused on issue resolution and customer satisfaction in fast-paced teams.

India

Message

What I'm looking for

I’m looking for a customer support role where I can resolve issues quickly, manage tickets in CRM tools, and drive customer satisfaction with accurate communication, thorough documentation, and consistent follow-up.

I’m a results-driven customer support specialist with experience in customer service, issue resolution, troubleshooting, ticket management, and post-resolution follow-up. I respond to inbound customer questions through calls, chats, and emails, guide customers with accurate product or service information, and keep clear CRM records of what’s been discussed and resolved.

I combine calm, professional communication with strong incident resolution skills using tools like Salesforce, HubSpot, and Zendesk. Previously in front office roles, I handled customer orders and billing (cash, card, UPI, and digital payments), coordinated with kitchen teams to verify order accuracy, escalated complaints when needed, and supported digital ordering while maintaining hygiene and food safety standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Edmissions World

Jan 2023 - Present (3 years 5 months)

Provided customer support via calls, chats, and email, troubleshooting issues and delivering step-by-step solutions. Documented cases in CRM systems and followed up post-resolution to ensure customer satisfaction.

Customer Support Troubleshooting Salesforce HubSpot Zendesk Incident resolution

KFC Front Office Associate

KFC

Dec 2015 - Nov 2022 (6 years 11 months)

Handled front office operations including greeting customers, taking dine-in/takeaway/online pickup orders, and processing billing and payments accurately. Resolved customer complaints, coordinated with kitchen staff for timely order preparation, and supported digital ordering while maintaining cleanliness and food safety standards.

Customer Service Order Taking POS And Payments (Cash Card UPI)Upselling Complaint Handling Escalation Management Cash Register Accuracy