Open to opportunities

Kanishak Kumar Saran

@kanishakkumarsaran

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Customer support specialist with 7+ years delivering high-satisfaction technical and account support.

India

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What I'm looking for

I seek a customer-facing technical support or customer success role where I can apply CRM and ticketing expertise, improve processes, and grow data-driven skills in a collaborative, growth-focused team.

I am a customer support specialist with 7+ years' experience across live chat, email, and phone channels, consistently exceeding performance targets and maintaining high customer satisfaction. I have resolved high volumes of tickets, improved workflows to reduce errors, and contributed to knowledge base and process enhancements while training peers and coordinating cross-functional efforts.

I am currently deepening my analytical skills through a Master of Data Science (part-time) and hold certifications in Postman API fundamentals, Generative AI foundations, and digital marketing. I seek roles where I can combine support acumen, CRM expertise, and growing data skills to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Helpdesk Specialist

Miles IT

Nov 2024 - Oct 2025 (11 months)

Resolved 200+ monthly tickets via live chat for Striven, achieving 95% customer satisfaction and reduced errors 30% by improving workflows and contributing to knowledge base guides.

Live Chat Support Ticketing Systems Escalation Management Customer Satisfaction Process Improvement

Virtual Accounts Manager

Rebel Foods

Aug 2022 - Feb 2023 (6 months)

Managed marketing and sales for large meal orders, maintained accurate client records and coordinated event planning and budgets to meet targets and improve client engagement in Tier 1 cities.

Account Management Sales Client Relations Event Coordination Budget Management CRM

Sales Manager

Zomato

Jan 2018 - Jul 2022 (4 years 6 months)

Drove Zomato Gold membership and advertising sales, resolved pre/post-sale queries, used social media to promote events, and trained team members on CRM tools to improve onboarding efficiency.

Sales Lead Generation CRM Customer Support Training Onboarding Negotiation

Process Associate

Genpact

Jul 2014 - Oct 2018 (4 years 3 months)

Handled US customer complaints on overdue accounts, established payment plans, documented interactions in CRM, and led training and target-setting meetings to ensure quality compliance.

Customer Support Collections CRM & Compliance Training Quality Assurance

Education

Degrees, certifications, and relevant coursework

Deakin University

Master of Data Science, Data Science

2025 -

Grade: GPA: 3.34

Activities and societies: Part-time global program with cross-institution collaboration; completed 3 courses and earned 2 credits to date.

Part-time Master of Data Science (Global) program in collaboration with the University of Texas at Austin and Great Lakes Institute of Management; current student with coursework completed and GPA 3.34.