Saithanya Sudesh
@saithanyasudesh
IT Administrator at Suntek AI supporting Pattern Brands, managing SaaS access and Shopify administration across multiple brands.
IndiaWhat I'm looking for
At Suntek AI, I support Pattern Brands’ IT and SaaS operations across multiple business units and e-commerce stores. I administer Google Workspace, manage access and onboarding, and support Shopify administration across multiple brands.
I also support Slack, 1Password, NordVPN, and other business applications. I perform user and tool audits and coordinate with application owners, vendors, and internal teams to resolve access blockers.
At PrimeOps, I supported customer IT environments using SuperOps RMM and Network Monitoring. I configured SNMP monitoring, alerts, and automated ticket creation workflows, and supported network discovery and infrastructure troubleshooting.
At Tata Consultancy Services, I supported enterprise users across Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, and Windows endpoints. I handled access and endpoint incidents, supported joiner, mover, and leaver activities, and created troubleshooting guides and support procedures.
Experience
Work history, roles, and key accomplishments
IT Administrator
Suntek AI
Jun 2026 - Present (5 months)
Support IT and SaaS operations across multiple Pattern Brands business units and e-commerce stores. Administer Google Workspace, manage onboarding/offboarding, and support Shopify, Slack, 1Password, and other applications.
IT Support / Operations
PrimeOps
Jan 2026 - Jun 2026 (5 months)
Supported customer IT environments using SuperOps RMM and Network Monitoring. Worked in ticket-driven support, investigating connectivity, device, monitoring, and configuration issues.
System Engineer - IT Administration & Infrastructure
Jun 2022 - Dec 2025 (3 years 6 months)
Supported 500+ enterprise users in an SLA-driven IT support environment. Resolved account access, identity, endpoint, application, and Microsoft 365 incidents.
Education
Degrees, certifications, and relevant coursework
University of Madras
Master of Science, Computer Science
Grade: 85%
Pursued a Master of Science in Computer Science, achieving 85%.
University of Madras
Bachelor of Science, Computer Science
Grade: 87%
Pursued a Bachelor of Science in Computer Science, achieving 87%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Skills
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