sai sudheer

As a seasoned IT professional with over 5 years of experience in the contact center domain, I have developed a strong background in production support, service management, and ITIL tools like ServiceNow. My expertise includes working with NICE inContact products, self-service IVRs, chat and email solutions, and ACD knowledge.

Throughout my career, I have worked with various organizations, including MetrixLab Research India LLP and ICICI Prudential Life Insurance, where I have honed my skills in IVR design, configuration, and troubleshooting. I have also developed strong problem-solving abilities, excellent communication skills, and a high level of commitment towards my work.

In addition to my technical skills, I possess excellent time management, conflict management, and leadership skills, which have enabled me to work effectively in challenging environments and manage teams. I am also proficient in MS Office Suite, customer service, report generation, and contact center management.