Looking for a job

Sairam Manavarthi

@sairammanavarthi

Message

I grow renewals, adoption, and customer value through strategic client relationships.

India

Message

What I'm looking for

I'm looking for a customer success or client success role where I can build long-term customer relationships, improve adoption and retention, lead renewal and upsell initiatives, and collaborate across teams to deliver measurable customer value.

At NTT India, I manage account renewals and pipeline activity, using Salesforce to track opportunities, reduce churn, and deliver smooth managed-service contract renewals.

Previously, I improved renewal rates to 85%, reduced churn by 10%, increased positive feedback by 25%, and led customer success teams, onboarding, product adoption, and upselling initiatives at Stratapps Solutions and Projexino Solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

NTT India

Aug 2024 - Present (2 years 1 month)

Manage contract renewals and pipeline for assigned accounts, build client relationships, and exceed renewal and upsell targets. Maintain accurate sales records and generate reports using Salesforce.

Renewals Management Pipeline Management Customer Relationship Management Salesforce Upselling

Customer Success Lead

Stratapps Solutions Pvt Ltd

May 2023 - Jun 2024 (1 year 1 month)

Led customer success initiatives, improving satisfaction by 20% and reducing churn by 10%. Mentored team members and standardized onboarding processes.

Customer Satisfaction Customer Engagement Renewal Management Mentor Onboarding

Senior Customer Success Manager

Projexino Solutions Pvt Ltd

Jan 2018 - May 2023 (5 years 4 months)

Expanded customer base by 70% and increased market penetration by 30%. Led a team of 5, driving business growth and improving retention and advocacy.

Customer Relationship Management Team Leadership Upselling Retention Customer Advocacy Data Analysis

Education

Degrees, certifications, and relevant coursework

NBKR Institute of Science and Technology

Bachelor of Technology, Computer Science Engineering

2014 - 2017

Pursued a Bachelor of Technology in Computer Science Engineering from NBKR Institute of Science and Technology, affiliated with JNTU Anantapur University.