sailesh errampalli
@sailesherrampalli
I resolve complex software issues and improve customer support outcomes.
IndiaWhat I'm looking for
I'm currently supporting customers at Tungsten Automation, troubleshooting complex software issues and helping ensure reliable product experiences.
Previously at Kofax, I handled software troubleshooting, remote support, printer support, root-cause analysis, and optical character recognition issues.
Across Diebold Nixdorf and Tech Mahindra, I've built a strong foundation in technical support, customer service, problem solving, communication, and mentoring.
I hold a Bachelor of Science in Computer Science from Sri Krishnadevaraya University and apply Strategic Thinking, Technical Support Fundamentals, ChatGPT, and OpenAI products to improve support solutions.
Experience
Work history, roles, and key accomplishments
Provides technical support, troubleshooting and resolving software issues for customers.
Worked as Technical Support Specialist at Kofax.
Worked as Technical Support Associate at Diebold Nixdorf.
Worked as Technical Support Analyst at Tech Mahindra.
Worked as Executive at Fareportal.
Worked as Travel Consultant at CARONA SELVIN TRAVELS PRIVATE LIMITED.
Worked as Support Executive at ISSQUARED, Inc.
Worked as a Support Executive.
Education
Degrees, certifications, and relevant coursework
Carmel Convent English Medium School
High School Diploma
sri chaitanya junior college
High School Diploma
Sri Krishnadevaraya University
Bachelor of Science, Computer Science
2015 - 2017
Sri Chaitanya Junior College
Intermediate, Maths, Physics and Chemistry
2006 - 2008
nirmala covent english medium school
ssc
1995 - 2006
Nirmala Convent English Medium School
SSC
1995 - 2006
Completed SSC from 1995 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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