Sailaja User
@sailajauser
Business Analyst at Worktual Innovations testing AI contact center products and validating chatbot knowledge bases.
IndiaWhat I'm looking for
At Worktual Innovations, I analyze requirements and workflows for AI-native CRM, AI Contact Center, ticketing, chatbot, and voice-bot products, translating business needs into functional specifications and QA scenarios. I test chatbot and voice-bot behavior and validate knowledge bases, documenting issues and gaps.
During my CCPS Research Internship at VIT Chennai, I gathered requirements and validated solution designs for cyber-physical system prototypes. I also built an NLP project to classify Google Play Store reviews and detect trends, reducing manual review effort by over 90%.
Experience
Work history, roles, and key accomplishments
Business Analyst
Worktual Innovations
Apr 2026 - Present (6 months)
Analyzed requirements and workflows for AI-native CRM, AI Contact Center, AI ticketing, chatbot, and voice-bot products, translating business requirements into functional specifications and QA scenarios. Performed end-to-end testing of AI chatbots and voice bots, identifying issues across STT, TTS, LLM responses, conversation flow, latency, interruption handling, localization, and knowledge-base a
Research Intern — Requirement Analysis & System Validation
CCPS Research Internship, VIT Chennai
May 2025 - Aug 2025 (3 months)
Gathered functional requirements and validated solution designs for 3+ cyber-physical system prototypes, coordinating between research stakeholders and technical implementation. Documented system specifications and test outcomes to support real-time automation and service-oriented workflows.
Cyber Security & Ethical Hacking Intern
Rinex Technology
Sep 2023 - Oct 2023 (1 month)
Led vulnerability assessment and reconnaissance across 10+ client web applications, presenting findings in client-ready reports. Applied OWASP Top 10 standards to evaluate authentication, authorization, and API security, supporting technical discussions with stakeholders on remediation.
Education
Degrees, certifications, and relevant coursework
Vellore Institute of Technology, Chennai
B.Tech, Computer Science and Engineering
2022 -
Grade: 7.3 CGPA
Pursuing a B.Tech in Computer Science and Engineering with a CGPA of 7.3.
Narayana Junior College, Visakhapatnam
Intermediate, Maths, Physics, Chemistry
2020 - 2022
Grade: 91.1%
Completed intermediate education in Maths, Physics, and Chemistry with a score of 91.1%.
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/MajjiSailaja/Daily-Trending-Analysis-of-Google-Play-Store-Reviews-Using-AI-AgentsSalary expectations
Social media
Job categories
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