Saif Ali Hussain

Supported customers affected by fraud, investigating suspicious activity, securing accounts, and providing guidance on fraud prevention. Delivered excellent service through clear communication, quick decision making, strong attention to detail, and maintaining exceptional service standards.

Handled parcels efficiently within the distribution centre, including sorting, scanning, loading/unloading packages, and maintaining a fast-paced workflow. Ensured accuracy in parcel handling, worked as part of a team to meet targets, followed health and safety regulations, and kept the warehouse organised.

Responsible for collecting packages from the delivery station and delivering them to customers on time, including planning efficient routes and loading/unloading packages. Ensured deliveries were completed safely and securely, followed GPS navigation and traffic laws, provided excellent customer service, and maintained vehicle cleanliness.

Engaged with customers to provide tailored energy solutions and help them find the best plans to suit their needs, building strong relationships through excellent customer service. Explained tariffs, handled enquiries, and met sales targets while maintaining a professional and approachable attitude in a fast-paced environment.

Contacted individuals who tested positive for Covid-19, providing guidance for self-isolation and identifying recent close contacts to prevent further spread. Handled confidential information with care, following strict data protection and public health guidelines, requiring excellent communication and empathy.

Completed a Diploma program focusing on Triple Science subjects. Gained foundational knowledge in Biology, Chemistry, and Physics.

Grade: English Language: 6, English literature: 4, Physics: 4, Mathematics: 4, Biology: 4, Chemistry: 3, IT: Level 2 Merit, Business: Distinction

Completed secondary education from 2013 to 2018. Achieved grades in a range of subjects including English, Science, Mathematics, IT, and Business.