At Amazon, I execute employee lifecycle transactions from onboarding through offboarding and maintain accurate, audit-ready HRIS records. I sustain 99%+ data accuracy within SLAs using Excel validation and quality checks.
I respond to employee and manager inquiries through a case management system, provide first-level support, and escalate complex issues. I also maintain work authorization records and process suspensions and terminations in line with company policies.
I lead Amazon's global performance management program, coordinating communications and training while tracking progress in Excel. Earlier at Amazon, I transcribed and annotated audio, helped prepare an adjudication guide used for onboarding, and trained new hires.

