Sagar Nakade
@sagarnakade
Director of Client Delivery with 18+ years leading program, project, PMO, and product management in banking.
IndiaWhat I'm looking for
I’m a hands-on Director of Client Delivery and IT techno-functional leader with 18+ years across Program Management, Project Management, Business Analysis, PMO Management, Service Delivery, and Product Management. I thrive in complex, multi-stakeholder environments where delivery quality and client outcomes must scale.
At Lentra AI Pvt Ltd (2020–Present), I directed end-to-end delivery of a multi-tenant Loan Origination System (LOS), leading product management and implementation for a leading private-sector bank and NBFC. I manage multiple concurrent client engagements while driving ARR growth through adaptive project leadership and structured execution.
I lead a 20-member cross-functional team (project managers, solution engineers, and implementation specialists) across onsite–offshore delivery models. I establish governance and measurable performance—sprint retrospectives, delivery reviews, and KPI-driven tracking—while strengthening stakeholder communication, risk/issue escalation, and release governance.
Previously at Acuite Ratings & Research Ltd and CRISIL Ltd, I set up PMO frameworks and controls, guided audits and compliance, and delivered impactful outcomes such as a 70% increase in TAT (via ERP), 90% reduction in P1 releases, and substantial cost savings. My professional ethos is clear: build repeatable delivery systems, mentor teams, and protect stable production releases through disciplined SDLC, change management, and data governance.
Experience
Work history, roles, and key accomplishments
Client Delivery Director
Lentra AI Pvt Ltd
Jan 2020 - Present (6 years 5 months)
Directed end-to-end delivery of a multi-tenant Loan Origination System (LOS) for a leading private sector bank/NBFC, coordinating multiple concurrent client engagements and ARR growth. Led a 20-member cross-functional onsite-offshore delivery team, ensuring on-time delivery, quality outcomes, and high client satisfaction.
Consultant IT Program Delivery
HSAPC Enterprises
Jan 2019 - Jan 2020 (1 year)
Served as IT consultant for CRA and leasing NBFC clients in Mumbai, cultivating senior client relationships and delivering fixed-price and T&M engagements. Owned delivery planning, resource/timeline/commercial tracking, budgeting and cost management, and vendor negotiations including SLA/SOW creation and management.
Senior Consultant IT Program
Acuite Ratings and Research Ltd
Jan 2016 - Jan 2019 (3 years)
Managed end-to-end IT program execution including CAPEX/OPEX budgeting, program/project updates to CEO/board, and IT governance covering data governance and business process mapping. Delivered an ERP initiative increasing case-processing TAT by 70% and achieved ₹1.6M+ savings across projects/processes/procurements over two consecutive years.
Head of IT Program Delivery
Acuite Ratings and Research Ltd
Jan 2014 - Jan 2016 (2 years)
Provided strategic and tactical direction across IT program and projects, driving infrastructure modernization, software delivery, outsourcing, and service/support execution. Established PMO and delivery governance (SDLC controls/CAB), updated IT policy/BCP plans, and resolved licensing issues to support on-time delivery and audit readiness.
Associate Director Business IT
CRISIL Ltd
Jan 2013 - Jan 2014 (1 year)
Directed business-IT program/project delivery across multiple CRISIL divisions, owning SDLC, scope management, risk/issue management, change management, and governance/reporting to internal stakeholders. Improved performance of critical business applications by 50% and supported migration from VB to .NET core analytical software.
Manager Business IT Projects
CRISIL Ltd
Jan 2007 - Jan 2013 (6 years)
Led IT projects from conceptualization through visualization, technology mapping, and go-live, including budgeting, BRD/FRD documentation, and resource scheduling. Delivered initiatives with strong risk management and contributed to a factsheet process effort saving 1 FTE resource time.
Education
Degrees, certifications, and relevant coursework
Bharati Vidyapeth
Master of Management Studies (MMS), Management
Completed an MMS (Master of Management Studies) at Bharati Vidyapeth.
Symbiosis Institute of Business Management
Post Graduate Diploma in Business Management (PGDBM), Business Management
Completed a PGDBM at Symbiosis Institute of Business Management (SIBM), Pune.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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