Open to opportunities

sadika shk

@sadikashk

Message

I build machine learning models and data workflows that turn business data into decisions.

India

Message

What I'm looking for

I'm looking for an AI/ML, data analytics, or software role where I can apply Python, machine learning, data preparation, and problem-solving skills to build practical data-driven solutions and continue growing through hands-on work.

I've resolved 1,000+ technical incidents at Mphasis while maintaining 95%+ SLA compliance, using root-cause analysis, structured documentation, and clear communication across engineering and infrastructure teams.

I've built end-to-end machine learning projects for customer churn, house-price prediction, and sales forecasting using Python, Pandas, Scikit-learn, and Power BI. My churn model achieved 86% accuracy and 0.84 ROC-AUC, while my house-price model reached an R² score of 0.91 and reduced RMSE by 22% versus baseline.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

Mphasis

Jul 2025 - Present (1 year 3 months)

Analyzed and resolved 1,000+ technical incidents and service requests via ServiceNow, applying structured root-cause analysis to identify recurring failure patterns. Maintained 95%+ SLA compliance by prioritizing tickets based on business impact and urgency.

ServiceNow Root Cause Analysis Troubleshooting SLA Management Documentation Data Analysis