Sadia SiddiquiSS
Open to opportunities

Sadia Siddiqui

@sadiasiddiqui

Dynamic customer service officer with strong leadership and analytics skills.

Pakistan

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a detail-oriented Customer Service Officer with over three years of hands-on experience at Daraz, where I have honed my skills in collaboration, leadership, and analytics. My journey began with a Bachelor's in Commerce, and I have consistently leveraged my education to deliver exceptional customer service and operational excellence.

In my current role as a Station Officer at Daraz, I oversee daily operations, manage logistics, and ensure customer satisfaction through effective communication and problem resolution. My commitment to quality is evident in my previous experience as a Recovery Officer, where I achieved a 90% success rate in loan recoveries. I am passionate about contributing to team success and enhancing customer loyalty through innovative solutions.

Experience

Work history, roles, and key accomplishments

DA
Current

Station Officer

Daraz

Feb 2021 - Present (4 years 4 months)

As a Station Officer at Daraz, I oversee daily operations, manage logistics, and ensure exceptional customer service. My responsibilities include coordinating shipments, addressing customer inquiries, and maintaining inventory accuracy. I also perform quality checks and administrative tasks to uphold company standards.

AC

Recovery Officer

AL ASR GROUP OF COMPANIES

Jan 2020 - Jan 2020 (0 months)

As a Recovery Officer, I successfully achieved a 25% increase in monthly debt recoveries and maintained a 90% success rate for loan recoveries. My role involved negotiating with debtors and implementing strategies to clear dues effectively.

EL

Sales Consultant

EFU Life Assurance Ltd.

Jan 2019 - Jan 2019 (0 months)

As a Sales Consultant, I built strong customer relationships to drive repeat sales. My role involved effective negotiation and presenting product features to potential clients, contributing to overall sales growth.

BS

Secondary Teacher

Bright Education School

Jan 2018 - Jan 2018 (0 months)

As a Secondary Teacher, I utilized innovative teaching methodologies to improve student achievement. I was involved in curriculum planning and development, focusing on enhancing student performance.

FS

Primary Teacher

F.M Public School

Jan 2017 - Jan 2017 (0 months)

As a Primary Teacher, I gained extensive pedagogical experience and played a key role in shaping young minds. I implemented result-driven teaching approaches to boost student engagement and success.

Education

Degrees, certifications, and relevant coursework

Allama Iqbal Open University logoAU

Allama Iqbal Open University

Bachelor's in Commerce, Commerce

2015 - 2024

Graduated with a Bachelor's in Commerce (B.COM) from Matriculation. My passion to contribute towards business growth propels my application for this important role.

SC

Sir Syed Government Girls College

Intermediate, Commerce

2016 - 2017

Completed Intermediate in Commerce, focusing on foundational business principles and practices.

TS

The City Foundation School

Matriculation, Computer Science

2014 - 2015

Achieved Matriculation in Computer Science, gaining essential skills in programming and analytical thinking.

Tech stack

Software and tools used professionally

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Sadia Siddiqui - Station Officer - Daraz | Himalayas