Sadia Siddiqui
@sadiasiddiqui
Dynamic customer service officer with strong leadership and analytics skills.
What I'm looking for
I am a detail-oriented Customer Service Officer with over three years of hands-on experience at Daraz, where I have honed my skills in collaboration, leadership, and analytics. My journey began with a Bachelor's in Commerce, and I have consistently leveraged my education to deliver exceptional customer service and operational excellence.
In my current role as a Station Officer at Daraz, I oversee daily operations, manage logistics, and ensure customer satisfaction through effective communication and problem resolution. My commitment to quality is evident in my previous experience as a Recovery Officer, where I achieved a 90% success rate in loan recoveries. I am passionate about contributing to team success and enhancing customer loyalty through innovative solutions.
Experience
Work history, roles, and key accomplishments
Station Officer
Daraz
Feb 2021 - Present (4 years 4 months)
As a Station Officer at Daraz, I oversee daily operations, manage logistics, and ensure exceptional customer service. My responsibilities include coordinating shipments, addressing customer inquiries, and maintaining inventory accuracy. I also perform quality checks and administrative tasks to uphold company standards.
Recovery Officer
AL ASR GROUP OF COMPANIES
Jan 2020 - Jan 2020 (0 months)
As a Recovery Officer, I successfully achieved a 25% increase in monthly debt recoveries and maintained a 90% success rate for loan recoveries. My role involved negotiating with debtors and implementing strategies to clear dues effectively.
Sales Consultant
EFU Life Assurance Ltd.
Jan 2019 - Jan 2019 (0 months)
As a Sales Consultant, I built strong customer relationships to drive repeat sales. My role involved effective negotiation and presenting product features to potential clients, contributing to overall sales growth.
Secondary Teacher
Bright Education School
Jan 2018 - Jan 2018 (0 months)
As a Secondary Teacher, I utilized innovative teaching methodologies to improve student achievement. I was involved in curriculum planning and development, focusing on enhancing student performance.
Primary Teacher
F.M Public School
Jan 2017 - Jan 2017 (0 months)
As a Primary Teacher, I gained extensive pedagogical experience and played a key role in shaping young minds. I implemented result-driven teaching approaches to boost student engagement and success.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
Bachelor's in Commerce, Commerce
2015 - 2024
Graduated with a Bachelor's in Commerce (B.COM) from Matriculation. My passion to contribute towards business growth propels my application for this important role.
Sir Syed Government Girls College
Intermediate, Commerce
2016 - 2017
Completed Intermediate in Commerce, focusing on foundational business principles and practices.
The City Foundation School
Matriculation, Computer Science
2014 - 2015
Achieved Matriculation in Computer Science, gaining essential skills in programming and analytical thinking.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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