Sadia Chaudhry

I am a dedicated customer service representative with progressive experience across call, email, and chat channels, focused on delivering compassionate and accurate support. I have consistently handled high-volume inquiries, processed transactions, and maintained precise client records using CRM systems.

My background includes roles as a sales coordinator and frontline customer care agent where I resolved escalated issues, conducted outbound follow-ups, and supported colleagues by sharing policy knowledge. I emphasize empathy, clear communication, and process adherence to strengthen long-term customer relationships.

Technically, I am proficient with CRM platforms (including Salesforce at a basic-to-intermediate level), Microsoft Office, and Google Workspace, and I use these tools to support reporting and improve operational workflows. I have experience guiding customers through applications, claims, enrollments, and service requests to ensure smooth outcomes.

I hold a Doctor of Physiotherapy degree and bring strong documentation, consultation, and professionalism skills to customer-facing roles. I seek opportunities where I can combine client support and sales coordination to drive exceptional customer experiences and measurable improvements.