At CereCore, I supported patients, healthcare providers, and clinics with medical billing questions, account concerns, insurance eligibility, and authorizations. I explained statements and balances in clear language and investigated claim and billing issues with insurance companies and internal teams.
I followed patient cases from the first contact through resolution, documented each step, and followed up on outstanding issues. I also used healthcare systems and customer service platforms to research concerns and support accurate workflows.
At MTM, I helped patients schedule and manage non-emergency transportation for appointments and other essential services. When rides were delayed or missed, I contacted transportation providers, checked trip status, and shared updates and next steps with patients.
At CSI, I supported customers with healthcare payments, account balances, payment processing, and transaction concerns. Across these roles, I handled sensitive patient and financial information while following privacy and compliance requirements.
