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Sachin Thanissery

@sachinthanissery

Support Engineer at Eigenrisk tuning PostgreSQL and MySQL databases on AWS.

At Eigenrisk, I provide technical support for complex database issues and help maintain the performance and availability of PostgreSQL and MySQL databases.

I monitor database performance, identify bottlenecks, and implement tuning strategies to improve query efficiency. I also develop automation scripts for routine database management tasks.

When issues recur, I conduct root cause analysis and implement long-term fixes. I work with development teams on application-related database problems and database design.

I’ve designed, deployed, and managed PostgreSQL and MySQL databases on AWS RDS and EC2, and created technical documentation to support knowledge sharing and standardization.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Engineer

Current

Eigenrisk

Sep 2021 - Present (5 years 1 month)

Provided expert-level technical support, troubleshooting complex database issues and ensuring high availability and performance of PostgreSQL and MySQL databases. Monitored database performance, implemented tuning strategies, and developed automation scripts for routine tasks.

PostgreSQL MySQL AWS RDS EC2 Database Performance Tuning Automation Root Cause Analysis Technical Documentation

Advisor

STARTEK AEGIS

Jun 2019 - Jan 2020 (7 months)

Managed multi-line phone systems with over 100 incoming calls each day, directing individuals to desired personnel and providing general information about network operations. Evaluated customer information to explore issues and develop potential solutions.

Customer Support Call Handling Problem Solving Communication Skills