At McMaster-Carr, I manage product taxonomy and information architecture across a 900K+ product catalog, improving the customer website’s search and filtering experience. I also facilitated the migration of 1,400+ product families to proprietary systems.
I developed a plan to consolidate inconsistent attributes across 150+ product families and 15,000+ part numbers. I used Microsoft Copilot to accelerate data analysis and engineer a prompt that achieved 97% accuracy.
At US FOODS, I designed and delivered seven customer loyalty account and issue-management experiences, reducing issue resolution time by 50%. I also coordinated the launch of 148 label printers across 74 locations and implemented a QA framework that led to an 80% decrease in hardware defects after the pilot.
I analyzed customer card transactions and seasonal behavior at US FOODS, identifying a $2M+ cost-reduction opportunity through a changed transaction structure. My background also includes information systems and management studies at the University of Illinois at Urbana-Champaign.
