Open to opportunities

Sabrine Maia

@sabrinemaia

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Multilingual healthcare professional specializing in patient care, administration, and digital workflow optimization.

United States

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What I'm looking for

I seek a patient-focused clinical or administrative role where I can improve operational efficiency, use digital and AI tools, support providers, and enhance patient satisfaction in a collaborative team environment.

I am a multilingual healthcare professional with two bachelor’s degrees and a Master’s in Oriental Medicine, experienced in patient care, administrative management, and clinical support roles. I specialize in streamlining front-desk operations, scheduling, medical billing, and EHR management while maintaining patient confidentiality.

I have a track record of improving operational efficiency and patient satisfaction across clinical settings, having reduced wait times through paperwork and EHR process improvements and coordinated timely insurance and lab services. I bring hands-on experience as a front desk and doctor’s assistant and as an acupuncturist assistant.

I leverage digital tools, including Microsoft Office, social media platforms, Mailchimp, and AI tools such as ChatGPT and Google Bard to optimize scheduling, content creation, and workflows. I communicate fluently in English and Portuguese and have working knowledge of Spanish.

Experience

Work history, roles, and key accomplishments

Front Desk & Acupuncturist Assistant

Santana Acupuncture

Jun 2019 - Dec 2025 (6 years 6 months)

Managed patient scheduling, billing, and EHR updates while coordinating lab services and processing insurance claims, streamlining paperwork to reduce patient wait times.

Patient Scheduling Medical Billing EHR Insurance Claims Processing Patient Relations Workflow Optimization

Management Assistant

Miami in Motion Realty

Jul 2018 - Jul 2020 (2 years)

Managed social media accounts and mailing lists to boost engagement and supported customer service for client registrations and marketing campaigns.

Social Media Management Email Marketing Mailchimp Customer Service Content Creation Analytics

Front Desk & Doctor's Assistant

Dr. Karp's Wellness Center

Feb 2012 - May 2019 (7 years 3 months)

Optimized appointment scheduling for multiple practitioners, maintained confidential patient records, managed inventory, and resolved patient concerns to improve operational efficiency.

Appointment Management Confidentiality Inventory Management Customer Service Medical Billing Patient Relations