Looking for a job

Sabina Rasulova

@sabinarasulova

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Motivated self-taught Front End Developer based in Connecticut, US.

United States

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What I'm looking for

I am looking for a job that offers mentorship to enhance my skills, promotes a culture of continuous learning, provides growth opportunities, and fosters a friendly and collaborative work environment.

Transitioning from 15+ years in customer service, I bring adaptability, strong communication, and problem-solving skills to software development, committed to excelling in the field.

My skills are:

HTML
CSS
JavaScript
TypeScript
React js
Bootstrap
Tailwind CSS
GIT/GitHub
WordPress
MySQL
Adobe Photoshop
Basic Design skills
Customer Service

Experience

Customer Service Supervisor

Sentry Management Solutions

Jan 2018 - Jul 2022 (4 years 6 months)

Conducted training and mentored team members to promote productivity.
Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints.
Prepared training materials and presentations to ensure effective training across the team.
Implemented an employee performance monitoring and evaluation system.

Customer Service Complaint Handling Team Leadership Training And Development Employee Development

RED Communications -

Red Communications

May 2017 - Nov 2017 (6 months)

Established event objectives, oversaw logistics, and supervised operations.
Managed guest inquiries, guided team members, and resolved issues.

Corporate Events Event Management PR Campaign Planning Communications

Sales and Customer Service Centers Manager

Azerfon LLC

Aug 2008 - May 2017 (8 years 9 months)

Managed a team of 20+ sales and service representatives across the country.
Developed and implemented employee training, customer satisfaction, monitoring and evaluation programs, resulting in an improvement in employee performance.

Customer Service Team Management Employee Development Telecommunications Monitoring