At a hospital in Lebanon, I managed daily inquiries from patients and visitors, providing clear and prompt information in a fast-paced setting.
I listened to visitor questions, resolved issues, and routed cases to the appropriate departments to help reduce wait times.
I also supported people in high-stress situations, using professional de-escalation and empathy to maintain a positive experience.
Speaking Arabic, English, and Spanish, I assisted visitors across language barriers. I documented feedback, maintained visitor logs, and coordinated with hospital staff.
