At Genpact, I analyzed and optimized Hire-to-Retire workflows, translated stakeholder requirements into process documentation and SOPs, and supported improvements to HR service delivery across EMEA. I also led and mentored a team of 15 specialists managing employee data processes.
Previously, at Accenture Solutions Pvt. Ltd., I supported end-to-end employee data processes across South Africa, the UK, India, and the USA. I used SIPOC mapping, audits, and root cause analysis to identify process gaps and recommend improvements.
