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Sabarinath Gopalakrishnan

@sabarinathgopalakris

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I lead global ITSM, GRC, and responsible AI governance for resilient financial technology operations.

India

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What I'm looking for

I'm looking to lead global ITSM, GRC, service transformation, and responsible AI governance programs where I can strengthen resilience, audit readiness, risk visibility, and measurable operational outcomes.

I've led global ITSM, ServiceNow governance, GRC, and responsible AI risk programs for Worldpay and FIS across mission-critical financial technology operations.

At Worldpay, I improved productivity by 25%, drove ServiceNow adoption for 100+ professionals, and delivered $1.8M in annual savings through platform governance, process optimization, and compliance enforcement.

At FIS, I led ITSM operations supporting 1,700+ employees, improved service delivery efficiency by 30%, sustained 99.6% SLA compliance and 99.97% uptime, and built a 100+ member 24/7 Global Command Center. I also delivered $3M in annual savings through global Helpdesk migrations and reduced MTTR by 45% through ServiceNow automation.

I translate operational, control, and emerging technology risks into practical decisions, evidence readiness, remediation priorities, executive dashboards, and governance-by-design practices for AI-enabled services.

Experience

Work history, roles, and key accomplishments

Senior Manager – Technology

Worldpay

Jan 2024 - Aug 2025 (1 year 7 months)

Led global ITSM and ServiceNow governance for fintech operations, improving control maturity, service resilience, and executive visibility. Drove enterprise adoption for 100+ professionals and achieved annual cost savings of $1.8M through process optimization and compliance enforcement.

Senior Manager – Technology

FIS

Mar 2016 - Dec 2023 (7 years 9 months)

Led global ITSM operations for financial services platforms, improving resilience, process maturity, regulatory readiness, and workforce capability across 1,700+ employees. Improved service delivery efficiency by 30% through global ITIL adoption and achieved 99.97% uptime for critical applications.

ITSM ITIL Incident Management Change Management Problem Management Configuration Management Release Management SLA Management Risk Management Audit Readiness Security Governance BCP AI Governance

Manager – Technology

FIS

Mar 2013 - Mar 2016 (3 years)

Built and led a 24/7 Global Command Center for monitoring, incident governance, executive escalation, and resilience oversight. Delivered $800K in annual cost savings and reduced MTTR by 45% through automated ServiceNow workflows.

ServiceNow Incident Management Monitoring Escalation Management MTTR Automation Event Management Post Incident Review Cost Optimization

Assistant Manager – Technology

FIS

Mar 2010 - Mar 2013 (3 years)

Led US-to-India and India-to-Philippines Helpdesk migrations with zero operational disruption. Delivered $3M in annual cost savings by migrating Helpdesk operations and ensured 99% adherence to project timeline and budget.

ITSM Transition Management Risk Management Continuity Planning Access Control Compliance Project Management Operational Best Practices

Senior Analyst – Helpdesk

FIS

Mar 2008 - Mar 2010 (2 years)

Provided L3 technical support and mentorship to junior team members, ensuring SLA compliance. Supported access governance, user lifecycle controls, segregation-of-duties, and audit evidence readiness.

L3 Support SLA Access Governance Audit Readiness BCP Mentorship

Analyst – Helpdesk

eFunds

Feb 2006 - Mar 2008 (2 years 1 month)

Managed User Administration across Mainframe, Active Directory, and critical enterprise systems. Ensured provisioning, modification, and deprovisioning followed approved lifecycle controls.

User Administration Mainframe Active Directory Provisioning De Provisioning end user support