SNsaad nazir
@saadnazir
Client-focused support and accounting professional with 15+ years in SaaS and finance.
PakistanWhat I'm looking for
I am a motivated, detail-oriented professional with over 15 years' experience in client services, administration, and accounting, delivering remote technical and customer support for SaaS platforms and managing full-spectrum financial operations.
In my current role as a Client Service Advisor at a hospitality SaaS company, I diagnose and resolve software issues, manage third-party integrations (QuickBooks, Expedia, Booking, Airbnb, VRBO, Tripadvisor), and collaborate with engineering and operations teams using Zendesk, Jira, Talkdesk and related tools.
Previously, I supported accounting and administrative functions at Halcrow Pakistan, handling accounts payable, ledger reconciliation, Oracle R11i monthly closings, audits (ISO, USAID), procurement, logistics and multi-site operations—consistently ensuring compliance and smooth cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Client Service Advisor
innRoad
May 2022 - Present (3 years 8 months)
Provide end-to-end technical and customer support for a SaaS hospitality platform, troubleshoot integrations (QuickBooks, Expedia, Booking, Airbnb, VRBO, Tripadvisor) and payment gateways, and coordinate escalations with engineering to resolve cases promptly.
Accounting & Admin Specialist
Halcrow Pakistan (Pvt) Limited
Jan 2011 - Jul 2022 (11 years 6 months)
Managed accounts payable, reconciliations and vendor payments via QuickBooks, supported ISO/USAID and annual audits, assisted Oracle R11i month-end closings, and oversaw procurement, logistics and local operations across project sites.
Accounting & Admin Assistant
Halcrow Pakistan (Pvt) Limited
Jun 2009 - Dec 2010 (1 year 6 months)
Maintained staff leave and travel records, processed expense and medical reimbursements, managed vendor documentation, and supported procurement and daily office operations.
Accounts Assistant
Halcrow Pakistan (Pvt) Limited
Jan 2008 - May 2009 (1 year 4 months)
Prepared vouchers, reconciled accounts, issued vendor payments and maintained supplier records to support invoice tracking and financial reporting.
Call Center Agent
E-Knowledge
Jan 2007 - Dec 2007 (11 months)
Conducted outbound sales calls for UK mobile contracts, managed client records and met sales targets through effective communication and relationship management.
Education
Degrees, certifications, and relevant coursework
AUAllama Iqbal Open University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree with focus on commerce and business-related coursework.
FFFederal Board of Intermediate and Secondary Education (FBISE)
Higher Secondary School Certificate, Pre-University / Intermediate
Completed Higher Secondary School Certificate (HSSC) following the federal intermediate curriculum.
BSBerlin International School
Pre-International Baccalaureate, Pre-International Baccalaureate
Completed Pre-International Baccalaureate studies preparing for IB curriculum requirements.
Islamabad College for Boys
Secondary School Certificate, Secondary Education
Completed Secondary School Certificate covering general secondary education subjects.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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