Open to opportunities

Jojo Qureshi

@jojoqureshi

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International business graduate with strong accounting and customer service skills.

Pakistan

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth.

I am a dedicated professional with a Bachelor's degree in Business Administration from Virtual University of Pakistan, graduating in 2014. With over 11 years of experience in various roles, including Assistant Accountant and Customer Service Representative, I have developed a strong foundation in financial management and client relations. My work at Al-Murtaza Insurance honed my skills in maintaining financial records, processing transactions, and managing accounts payable, which has equipped me to handle complex financial tasks efficiently.

In my most recent role as an Email and Chat Support Specialist at Mindbridge, I actively engaged with clients, providing timely and effective support for their inquiries. My ability to communicate clearly and resolve issues has been instrumental in enhancing customer satisfaction. I am passionate about continuous learning and am eager to take on new challenges that will allow me to contribute to a company's success while furthering my professional development.

Experience

Work history, roles, and key accomplishments

Current

Email and Chat Support Specialist

Current

MINDBRIDGE

Feb 2022 - Mar 2024 (2 years 1 month)

Engaged with clients to provide timely support for inquiries, ensuring customer satisfaction through effective communication and problem-solving.

Client Engagement Customer Support Inquiry Resolution Communication Skills Time Management

Customer Service Representative

MOONLIGHT BEDDING

Mar 2017 - Feb 2021 (3 years 11 months)

Acted as a liaison for customers, providing product information, resolving issues, and ensuring effective communication according to company policies.

Communication Skills Product Knowledge Customer Support

Intern

PEPSI-COLA (SHAMIM AND COMPANY PVT. LTD)

Jan 2018 - Feb 2018 (1 month)

Gained practical experience in a corporate environment, assisting with various tasks and learning about business operations.

Business Operations Team Collaboration Learning Agility Professional Development

Assistant Accountant

AL-MURTAZA INSURANCE

Feb 2012 - Jan 2017 (4 years 11 months)

Managed records of invoices, payments, and transactions while preparing accounts payable, invoices, and payroll. Maintained cash records and ensured invoice monitoring systems were up to date.

Accounts Payable Invoice Management Payroll Processing Tally Gold ERP 9

Education

Degrees, certifications, and relevant coursework

Virtual University of Pakistan

Bachelor's in Business Administration (Honors), Business Administration

2010 - 2014

Graduated with a Bachelor's degree in Business Administration with a focus on Finance. Developed skills in managing accounts payable, invoices, and payroll during academic projects.