Saadiya fazal
@saadiyafazal
Customer-focused sales coordinator and service professional with strong communication and CRM skills.
What I'm looking for
I am a motivated sales coordinator and customer service professional currently pursuing an MBA in Financial Management at the University of Madras. I bring hands-on experience coordinating sales activities, managing leads, preparing proposals, and collaborating with operations, logistics, and finance teams to ensure timely order execution.
My background includes high-volume voice-based customer support at Teleperformance and banking operations experience with DBS Bank India Ltd., where I resolved inquiries and maintained product knowledge to ensure customer satisfaction. I have also delivered private tutoring, helping students improve grades through individualized instruction.
I am proficient in Microsoft Office (Word, Excel, PowerPoint), hold a diploma in computer applications and business accounting, and have completed employability training and SSC-related coursework. I consistently apply strong time management, discipline, adaptability, and teamwork in fast-paced environments.
I am eager to leverage my client-facing experience, CRM familiarity, and growing financial management knowledge to contribute to a dynamic organization and continue developing professionally.
Experience
Work history, roles, and key accomplishments
Sales Coordinator
Evolve Green Energies Pvt. Ltd.
May 2025 - Present (5 months)
Coordinated lead management, order processing, and client follow-ups to ensure timely deal closures and high client satisfaction; prepared sales proposals, quotations, and contracts while maintaining accurate sales records.
Customer Service Associate
Teleperformance
Oct 2024 - Apr 2025 (6 months)
Handled high-volume inbound calls to resolve customer inquiries efficiently, maintained product/service knowledge, and managed customer complaints to ensure satisfactory resolutions.
Banking Operations Associate
DBS Bank India Ltd.
Oct 2024 - Apr 2025 (6 months)
Performed banking operations and supported customer service functions, ensuring accuracy in transactions and adherence to operational procedures.
Private Tutor
Private Tutor
Jul 2021 - Oct 2024 (3 years 3 months)
Provided one-on-one and small-group tutoring to improve student comprehension and grades, delivering tailored lessons and additional support for struggling learners.
Education
Degrees, certifications, and relevant coursework
University of Madras
Master of Business Administration, Financial Management
2025 -
Pursuing an MBA in Financial Management at the University of Madras.
St. Anne's Arts and Science College
Bachelor of Commerce, Commerce
2021 - 2024
Grade: First Class With Distinction
Completed Bachelor of Commerce with First Class with Distinction.
Murthuzaviya Oriental Higher Secondary School
HSC (Second year), Higher Secondary Certificate
2020 - 2021
Grade: 92%
Completed HSC (Second year) with 92% marks.
Murthuzaviya Oriental Higher Secondary School
HSC (First year), Higher Secondary Certificate
2019 - 2020
Grade: 87%
Completed HSC (First year) with 87% marks.
Murthuzaviya Oriental Higher Secondary School
SSLC, Secondary School Leaving Certificate
2018 - 2019
Grade: 81%
Completed SSLC with 81% marks.
Unknown (Diploma in Computer Applications, Business Accounting and DTP)
Diploma, Computer Applications / Business Accounting / DTP
Completed diploma studies in computer applications, business accounting, and multilingual desktop publishing.
Availability
Location
Authorized to work in
Job categories
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