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Saad Bin Abdur Rehman

@saadbinabdurrehman

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Dedicated IT Support Specialist with expertise in technical support.

Pakistan

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated IT Support Specialist with over three years of hands-on experience in providing Level 2 technical support and managing complex IT infrastructure. My journey in the IT field has equipped me with proven expertise in conducting wireless surveys, troubleshooting a wide range of issues, and maintaining critical network components such as servers, switches, routers, and access points. I take pride in my ability to create detailed technical documentation and perform field audits, ensuring system reliability and compliance.

Currently, I serve as a Technical Support Engineer at H-Tech Supports, where I manage a global team of Field Engineers, providing both Level 1 and Level 2 support for remote network and deskside issues. My previous roles have honed my skills in diagnosing and resolving technical issues across various systems and applications, enhancing overall efficiency and productivity. I am committed to delivering exceptional customer support and continuously improving IT operations through effective problem-solving and technical proficiency.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

H-Tech Supports

May 2024 - Present (1 year 1 month)

Managed a team of Field Engineers globally, providing Level 1 and Level 2 support for remote network and deskside issues. Researched, diagnosed, and troubleshot customer issues to provide timely solutions.

Team Management Troubleshooting Customer Service

IT Support Engineer

Field Work Technologies Ltd

Jan 2024 - Jun 2024 (5 months)

Installed, configured, and maintained operating systems and application software. Resolved technical issues across multiple systems and applications, enhancing overall efficiency and productivity.

Operating System Technical Support Troubleshooting

Customer Service Representative

MindBridge

Jan 2024 - Mar 2024 (2 months)

Provided exceptional customer support through chats, emails, and phone calls. Resolved customer issues efficiently, ensuring high satisfaction rates.

Customer Support Communication Salesforce Problem Solving Process Improvement

Network Support Engineer

Deepscale Technologies LTD

Feb 2023 - Jan 2024 (11 months)

Diagnosed network problems and remotely analyzed complex network faults for end-users. Recommended and implemented corrective measures for network issues.

Service Delivery Executive

Sharp Brains

Nov 2021 - Nov 2022 (11 months)

Managed end-to-end service delivery process, ensuring timely assignment of field engineers and client feedback. Streamlined client request handling to improve efficiency.

Service Delivery Client Management Process Improvement Team Coordination

IT Support Engineer

Allied Telecom

Feb 2021 - Oct 2021 (8 months)

Maintained and monitored servers and IPTV channels. Ran configurations in Linux and performed physical troubleshooting of network devices.

Linux

Education

Degrees, certifications, and relevant coursework

University of Management And Technology

Bachelor of Science, Computer Science

2017 - 2021

Completed a Bachelor of Science in Computer Science, focusing on various aspects of computing, programming, and system management. Developed skills in software development, network management, and technical support, preparing for a career in IT.