Open to opportunities

Ryanne Foutch

@ryannefoutch

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Detail-oriented customer service professional with 5+ years of experience.

Zimbabwe

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What I'm looking for

I am looking for remote positions that provide equipment and opportunities for growth.

I am a detail-oriented and adaptable customer service professional with over five years of experience in fast-paced environments. My expertise lies in following detailed processes, ensuring data entry accuracy, and maintaining high standards of digital communication. I have a proven track record of handling customer inquiries, documenting feedback, and contributing to quality assurance in various roles.

Currently, I am pursuing college coursework while eager to apply my skills in AI data training and annotation projects, particularly in a remote setting. My experience includes managing inbound customer interactions, coordinating schedules, and effectively de-escalating customer concerns. I thrive in environments that require clear and empathetic communication, and I am committed to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Pella Windows and Doors

Nov 2022 - Dec 2024 (2 years 1 month)

Managed inbound customer calls and emails, addressing product questions, orders, and warranty issues. Entered customer data and detailed service notes accurately into various platforms (Salesforce, Warehouse Management, OMS, systems).

Salesforce Customer Service Data Entry Scheduling Team Coordination Communication Skills

Team Manager

McDonald's

Sep 2020 - Jul 2022 (1 year 10 months)

Provided fast, friendly service in a high-volume environment and accurately processed customer orders using headset and POS systems. Resolved customer complaints with patience and efficiency, and trained new team members on customer interaction and operational procedures.

Customer Service Conflict Resolution Team Leadership Order Processing Fast Paced Environment Communication Skills Training and Development

Sleep Study Coordinator

American Sleep

Sep 2019 - Jul 2021 (1 year 10 months)

Answered phones and scheduled sleep studies, responsible for intakes and scheduling studies according to insurance guidelines. Scanned, copied, and forwarded sleep studies to referring physicians and for ASM representatives to deliver.

Scheduling Data Entry Medical Records Administrative Support Document Management Patient Intake Communication Skills

Education

Degrees, certifications, and relevant coursework

Undetermined

Undetermined, Undetermined

Currently pursuing college coursework, actively working toward a degree. Eager to contribute to AI data training and annotation projects in a remote setting.