Ryan Gathari

I am a bilingual customer service and sales professional fluent in English, Spanish, and Swahili, with over 1.5 years of experience in high-volume call centers delivering award-winning remote support. I consistently achieve high CSAT scores and convert service interactions into sales to boost average order value.

At BELK I handled 80+ daily bilingual interactions across calls, email, and live chat, maintained 90%+ CSAT, used Salesforce and HubSpot to improve data accuracy and follow-up processes, and earned "Best Agent Overall" and "Best Spanish Retention Agent" awards. I also freelanced as a Spanish tutor, coaching learners to measurable proficiency improvements.

I hold a Diploma in Business Information Technology, relevant HubSpot certification, and strong skills in CRM systems, conflict resolution, and multitasking in fast-paced environments. I bring empathy, process-focused improvements, and a track record of exceeding KPIs to customer-facing roles.