Open to opportunities

Ruzelle Gabriel

@ruzellegabriel

Information Technology student with IT support internship experience and hands-on systems, network, and troubleshooting skills.

Zimbabwe

Message

What I'm looking for

I am seeking an entry-level IT support role where I can apply troubleshooting, network configuration, and programming skills in a collaborative environment that encourages learning and professional growth.

I am an Information Technology student with practical internship experience in IT technical support, focused on troubleshooting system, network, and connectivity issues, PC setup, hardware maintenance, and VPN/access configuration. I contributed to end-user support both remotely and on-site and helped maintain IT asset inventories and technical documentation.

I have built desktop and web applications using Electron, Node.js, JavaScript, PHP, and SQLite3, and hold CompTIA A+ and Google IT Support Professional certifications. I am eager to apply my programming background and support skills in a professional IT environment to improve operational reliability and user experience.

Experience

Work history, roles, and key accomplishments

IT Technical Support Intern

Your Virtual World

Mar 2025 - May 2025 (2 months)

Provided end-user IT support, performing PC setup, hardware troubleshooting, diagnostics, inventory management, and resolving system, network, and connectivity issues; assisted with VPN configuration, site restrictions, and access controls.

VPN IT Asset Management Windows OS Technical Documentation

Education

Degrees, certifications, and relevant coursework

Cavite State University - Silang Campus

Bachelor of Science in Information Technology, Information Technology

2021 - 2025

Pursuing a Bachelor of Science in Information Technology with a thesis project on the Sabutan Barangay Management System, focusing on desktop application development and data management.