Open to opportunities

Ruth Nyokabi

@ruthnyokabi

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Customer Support Agent focused on fast, empathetic troubleshooting across billing, accounts, and products.

Kenya

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What I'm looking for

I’m looking to continue delivering fast, empathetic support—resolving billing, account, and product issues with clear documentation in Intercom/Zendesk—while improving customer retention and trust in a remote-friendly team.

I’m a Customer Support Agent who thrives on remote, high-volume communication—handling 30+ customer chats and emails per day with empathetic, solution-focused responses.

I troubleshoot and resolve issues across billing, account, and product topics, aiming to reduce friction quickly and keep customers confident in the outcome.

I maintain fast response times and clear documentation in Intercom/Zendesk, so each case is understandable, trackable, and actionable.

I care deeply about the customer experience—contributing to retention and trust through consistent support quality and problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

[Company Name]

Handled 30+ customer chats and emails per day with empathetic, solution-focused communication. Troubleshot issues across billing, accounts, and product topics while maintaining fast responses and clear documentation in Intercom/Zendesk.

Customer Support Email Support Troubleshooting Billing Support Account Support Product Support Documentation Intercom Zendesk Customer Retention

Education

Degrees, certifications, and relevant coursework

[Company Name]

Customer Support Agent, Customer Support

2025 - 2026

Activities and societies: Maintained fast response times and clear documentation for customer issues.

Worked as a Customer Support Agent handling 30+ customer chats and emails per day, troubleshooting billing, account, and product issues through Intercom/Zendesk. Provided empathetic, solution-focused communication to support retention and trust.