Ruth Nkemdirim

I’m a highly organized, proactive sales support professional with 5+ years of experience in appointment setting, lead qualification, and customer engagement. I’m passionate about turning inbound interest into booked meetings and measurable conversion.

Most recently, as a Sales Support Specialist at TRONIC 360 INNOVATION, I managed inbound prospect communications and scheduled appointments using Calendly while maintaining accurate records. I qualified leads based on interest and readiness to purchase, supporting a 15% increase in the sales team conversion rate.

Previously, as a Customer Service Representative at OGBUTA INVESTMENT LIMITED COMPANY, I responded to customer inquiries via email and phone and coordinated follow-ups between clients and sales teams. I also supported lead qualification and kept detailed interaction records to improve tracking and reporting.

I bring strong customer relations, excellent written and verbal communication, and disciplined time management to fast-paced environments. I’m confident streamlining inbox workflows, ensuring seamless transitions from inquiry to meeting, and optimizing processes that reduce scheduling conflicts.