Open to opportunities

Ruthik Kadu

@ruthikkadu

Message

Team-oriented operations leader with experience in customer support, team management, and training.

India

Message

What I'm looking for

I seek an operational or customer-support role where I can lead teams, train staff, improve processes, and enhance customer satisfaction.

I am an operations and customer-support professional with progressive experience in financial services and crypto exchanges, having advanced from executive roles to team lead and floor-walker positions. I focus on delivering reliable customer service while maintaining efficient team operations.

At RKSV Securities (Upstox) I progressed to Team Lead (ASO), overseeing after-sales orders, KYC approval and file scrutiny while creating a supportive environment for customers and staff. At CoinDCX I coordinated day-to-day administrative operations, resolved customer queries, and led team training and briefings to keep workflows smooth.

I bring strengths in team building, training, advanced Excel, problem solving and decision-making, and I seek roles where I can apply these skills to improve operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Floor Walker

CoinDCX

Apr 2021 - Mar 2025 (3 years 11 months)

Coordinated day-to-day administrative operations supporting sales and management, resolved customer queries, and conducted team training and briefings to ensure smooth project workflows.

Operations Coordination Customer Support Sales Support Administrative Operations Workflow Management

Team Lead (ASO)

RKSV Securities Pvt Ltd (Upstox)

Feb 2018 - Apr 2021 (3 years 2 months)

Promoted from executive to team lead overseeing after-sales order processing and customer KYC approvals; managed file scrutiny and led a team to maintain high customer care standards.

Team Management KYC File Scrutiny Customer Support Process Improvement