Looking for a job

Ruth Ihekandu

@ruthihekandu

Message

GoHighLevel specialist helping businesses automate lead follow-up, appointments, and CRM pipelines.

Nigeria

Message

What I'm looking for

I want to help teams stay organized and respond faster by building simple CRM systems and GoHighLevel automations, while delivering excellent multichannel customer support. I’m looking for a role where consistency, clear workflows, and lead recovery matter.

I help businesses stay organized, respond faster, and stop losing leads by setting up simple, effective CRM systems and automations. With hands-on experience in GoHighLevel, I build workflows for lead follow-up, appointment booking, and pipeline management—so teams get clarity, consistency, and efficiency.

I also bring practical customer support training and real service-desk mindset, using Freshdesk, Zendesk, HubSpot, and Zoho tools to manage inquiries and communicate clearly. I focus on issue resolution, escalation, and clean record management so customers get a smooth experience from first contact to follow-through.

My background also strengthens how I work with data and process: I’ve maintained detailed records, assessed needs, and improved service delivery through documentation and cross-team collaboration. I’m excited to apply this combination of CRM automation and customer support to help businesses grow with fewer dropped leads.

Experience

Work history, roles, and key accomplishments

GoHighLevel (GHL) Trainee

Okigbo Digital Academy

May 2026 - Jun 2026 (1 month)

Built and managed GoHighLevel workflows for lead capturing and nurturing. Designed staged sales pipelines, implemented trigger-based automations, and created automated email and SMS sequences to improve lead engagement and conversion.

GoHighLevel Lead Nurturing Sales Pipeline Workflow Design Forms

Customer Support Expert Trainee

Sweetlyn Creatives

Mar 2026 - Apr 2026 (1 month)

Received training in customer support operations, service desk workflows, and CRM platform administration. Practiced ticket management, customer communication, escalation handling, and SLA compliance across email, live chat, and phone support.

Freshdesk Zendesk HubSpot Pipedrive Salesforce Gorgias Zoho Desk Zoho CRM Ticket Management Escalation Handling SLA Multichannel Support Email Support Live Chat Phone Support

Economics & Accounting Instructor

Chrysolyte Comprehensive College

Jun 2021 - Aug 2024 (3 years 2 months)

Taught economics and accounting concepts to diverse students and communicated complex topics clearly. Maintained detailed student records, assessed individual needs, and collaborated with colleagues to improve service delivery processes.

Teaching Student Assessment Record keeping Data Management Collaboration

Internal Auditor

Tin Industrial Service

Dec 2019 - May 2020 (5 months)

Analyzed operational data to identify inefficiencies and recommend improvements, and reviewed financial records with high accuracy. Developed standard operating procedures (SOPs) to ensure process consistency and documentation.

Process Improvement Standard Operating Procedures Attention To Detail

Cashier

Terminus Hotel Complex

Dec 2016 - Jul 2019 (2 years 7 months)

Provided frontline customer service in a fast-paced hospitality environment while maintaining professionalism. Resolved customer complaints and inquiries promptly and trained new staff on service procedures.

Customer Support Frontline Customer Service Complaint Resolution