Ruth Arce

Provide individual and group counseling via telehealth while directing clinical and administrative staff and overseeing quality assurance and compliance with state and insurance standards. Manage confidential EHR records in compliance with HIPAA and conduct remote training and performance reviews.

Reviewed and processed licensing applications for completeness and regulatory compliance, completed CAHRS forms, and maintained digital records to ensure state regulation adherence. Coordinated remote scheduling for on-site inspections and responded to applicant and provider inquiries professionally and timely.

Delivered personalized client support via phone, video, and email while maintaining accurate HIPAA-compliant EHR records and reviewing digital data for errors to ensure program compliance. Collaborated with families and community providers to manage sensitive client issues.

Managed office operations including client service resolution, confidential project data entry, internal administrative reviews for accuracy, and supervision and training of clerical staff to promote a client-centered approach.

Provided front-line customer service and directed inquiries, handled customer concerns with empathy and timely resolution, and performed data entry for inventory tracking and customer documentation in a fast-paced office.

Maintained public safety through crisis management, emergency response, and conflict de-escalation, handling high-stress situations with professionalism and ensuring community safety.

Completed a Master of Education in Counseling, focusing on counseling practices and therapeutic techniques.

Awarded a Bachelor of Arts in Criminal Justice through online coursework.

Completed an Associate of Arts in Criminal Justice.