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Ruqayya Shah

@ruqayyashah

People Analytics & Organizational Design Specialist who builds data-driven, employee-centric HR transformation.

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What I'm looking for

I’m looking for a role where I can lead HR transformation through workforce intelligence, employee experience design, and analytics-driven operating models—partnering cross-functionally to improve service delivery, governance, and decision-making in a fast-paced global environment.

I’m a People Analytics & Organizational Design Specialist with 6+ years of experience driving HR transformation, workforce analytics, employee experience, and operational excellence across multinational environments. I design employee-centric processes, optimize HR service delivery, and use analytics, automation, and digital platforms to improve workforce decision-making and organizational effectiveness.

I translate complex HR processes and data into intuitive, user-focused solutions that strengthen employee engagement, operational efficiency, and stakeholder experience. From leading organizational design and workforce transformation to deploying enterprise Power BI dashboards and automating reporting pipelines with SQL, Python, and Power Automate, I help organizations build scalable, modern people operations—backed by strong HR governance and data strategy.

Experience

Work history, roles, and key accomplishments

AG
Current

Organizational Design Specialist

Assets Group

Mar 2026 - Present (2 months)

Led organizational design and workforce transformation initiatives to improve scalability, operational effectiveness, and employee experience in a high-growth environment. Designed governance models, role frameworks, and workforce operating models aligned to business expansion, supported by workforce analytics and change enablement.

Oxford University Press logoOP

People Services Specialist

Nov 2021 - Sep 2024 (2 years 10 months)

Managed end-to-end employee lifecycle operations and HR service delivery across Pakistan and APAC within a global shared services environment. Standardized and automated HR workflows, supported platform implementations (SAP SuccessFactors, Decibel, OpenText DMS), and strengthened SLA management, governance, and continuous improvement.

AL

Human Resources Officer

A. J. Mirza Pharma Pvt. Ltd.

Aug 2019 - Aug 2021 (2 years)

Managed HR operations and workforce management processes for 500+ employees in a regulated healthcare manufacturing environment. Led payroll administration and workforce reporting for labor and governance compliance, and streamlined HR processes through automation and digital documentation while supporting employee relations and recruitment.

Education

Degrees, certifications, and relevant coursework

Institute of Business Management (IoBM) logoII

Institute of Business Management (IoBM)

Executive Diploma in Human Resource Management, Human Resource Management

Completed an Executive Diploma in Human Resource Management at the Institute of Business Management (IoBM).

Iqra University (IU) logoII

Iqra University (IU)

Master of Business Administration (MBA), Business Administration

Completed a Master of Business Administration (MBA) at Iqra University (IU).

University of Karachi logoUK

University of Karachi

Bachelor of Commerce (B.Com), Commerce

Completed a Bachelor of Commerce (B.Com) at the University of Karachi.

Tech stack

Software and tools used professionally

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