Ruqayah Samaai

I’m a customer-focused professional with 2 years of experience as a Check-in Agent at Coach Connection and practical business management experience as the owner of Farieda's Kitchen. I bring a calm, solutions-first approach to helping people, handling details accurately, and keeping operations running smoothly.

In customer-facing roles, I assisted passengers with check-in, verified bookings and travel documents, resolved customer queries, and maintained accurate records. I’m confident communicating clearly, de-escalating issues when needed, and ensuring customers leave with confidence and correct information.

As the owner of Farieda's Kitchen, I managed daily operations including customer orders, supplier relationships, stock, payments, and business promotions. I coordinated suppliers, tracked stock control, processed orders, and kept administration organized so the business could deliver consistently.

I’m now seeking a remote role where I can support customers and handle administrative work with speed, accuracy, and professionalism. Whether it’s customer support, administrative assistance, or virtual support, I’m ready to bring strong time management, cash-handling discipline, and dependable service to your team.