Open to opportunities

Rupesh DEY

@rupeshdey

Message

Customer Support Executive with expertise in healthcare IT systems.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical support skills in a dynamic healthcare environment, with opportunities for professional growth and collaboration.

I am a dedicated Customer Support Executive with over 2.4 years of experience in providing technical and functional support for healthcare IT systems, particularly the KareXpert System. My role involves resolving user issues, onboarding hospital staff, and training medical professionals. I pride myself on my excellent communication skills and a patient-centric approach, which has been recognized by my peers and clients alike.

In my current position at Conneqt Business Solution, I have successfully delivered functional and technical support to hospitals, ensuring a high level of customer satisfaction. I have reduced average ticket response time by 25% and maintained a customer satisfaction rating of 4.8 out of 5. My technical skills include SQL, Oracle, and various remote support tools, which I leverage to enhance the user experience and streamline operations.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Conneqt Business Solution

Mar 2023 - Present (2 years 4 months)

Delivered functional and technical support to hospitals using KareXpert System across various modules, handling tickets and queries through multiple channels. Provided remote and on-site training to medical and administrative staff on effective module usage.