I am a seasoned operations leader with 17+ years of experience driving global delivery, digital transformation, and large-scale process optimization. My expertise spans end-to-end operations management, program and project delivery, metadata & content operations, workflow automation, API/platform integration, and compliance-driven execution.
I have successfully led 100+ member global teams, managed metadata ingestion for 500+ TV channels and OTT/VOD platforms, and implemented automation tools that saved 1,500+ hours per month. Known for introducing scalable systems, improving SLA adherence by 20%, and reducing recurring errors by 45%, I thrive at the intersection of technology, operations, and strategy.
Currently, I am preparing for my next leadership role where I can contribute to digital operations, program management, product lifecycle strategy, and cross-functional team leadership. I am equally passionate about AI-enabled efficiency, continuous improvement, and creating inclusive, future-ready workplaces.
Outside of work, I enjoy learning about emerging technologies, mentoring return-to-work professionals, and exploring how data-driven processes can shape smarter, more human-centered outcomes.
