At Deloitte Digital, I lead Salesforce CRM and digital transformation programs for government, telecom, automotive, retail and pharma clients. I took enterprise implementations through production go-live, cutover and Hypercare, and ran governance reporting for executives and sponsors.
As Project Manager on a $5M+ Government of Canada program, I improved resource and cost forecast accuracy by 10–15% through monthly and quarterly forecasting. I’m an Agentforce Specialist with eight Salesforce certifications, and I use Claude, OpenAI Codex, Microsoft Copilot and Salesforce Agentforce in day-to-day delivery.
