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Rukundo Patrick

@rukundopatrick

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Experienced operations leader with 20+ years in construction management.

Rwanda

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What I'm looking for

I am looking for a role that allows me to leverage my extensive experience in construction operations while providing opportunities for growth and project coordination.

I am an experienced and results-driven operations leader with over 20 years in construction, logistics, and administrative management. My expertise lies in supporting remote workflows across infrastructure projects, integrating systems like SAP, ERP, and Wonderbuild, and maintaining compliance documentation. I am known for managing cross-functional teams, optimizing cost structures, and delivering consistent client communication.

Currently, I serve as the Operations and Business Development Director at Bond Construction Company Ltd, where I direct over $10M in infrastructure projects from initial proposal to handover. My strategic approach has secured $8M in contracts through partnerships with agencies and NGOs. I am passionate about mentoring teams and enforcing documentation and compliance protocols to ensure project success.

Throughout my career, I have consistently focused on enhancing operational efficiency and client satisfaction. My previous roles have equipped me with a diverse skill set, including supply chain management, compliance tracking, and customer care. I am now seeking a full-time virtual assistant role in residential construction operations, with the potential to evolve into project coordination.

Experience

Work history, roles, and key accomplishments

Current

Operations & Business Development Director

Current

Bond Construction Company Ltd

Jan 2023 - Present (2 years 6 months)

Directed over $10M in infrastructure projects from initial proposal to handover, optimizing tender preparation using Gantt charts, technical specifications, and risk plans. Mentored cross-functional teams of 50+ members, enforcing documentation and compliance protocols while securing $8M in contracts through strategic partnerships.

Project Management Business Development Compliance Team Leadership Strategic Partnerships Risk Management Documentation Gantt Charts

Logistics & Warehouse Manager

ADRA-Rwanda

Jan 2022 - Present (3 years 6 months)

Managed supply chain and warehouse documentation for construction material sourcing, reducing procurement costs by 15% and stock discrepancies by 30%. Achieved these improvements through effective SAP integration.

Supply Chain Management SAP Procurement Inventory Management Documentation Logistics

Operations Officer

Novara Technologies Ltd

Jan 2010 - Present (15 years 6 months)

Oversaw telecom and data center infrastructure projects valued over $25M. Introduced scalable systems for compliance and risk mitigation, significantly enhancing operational efficiency.

Compliance Risk Mitigation System Implementation Telecom Data Center Management

Director of Customer Care

Rwandatel (Telecom)

Jan 2008 - Present (17 years 6 months)

Improved client satisfaction by 40% through targeted training and optimized remote communication workflows. Designed digital support guides to empower customer-facing teams.

Customer Care Training Workflow Optimization Team Leadership

Customer Service Representative

Altel Wireless

Jan 2006 - Present (19 years 6 months)

Maintained a 98% resolution rate across various billing and support channels. Provided effective customer service and problem-solving for client inquiries.

Customer Service Billing Support Technical Support Problem Solving Customer Retention Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Coastal Carolina

Bachelor's Degree, Business Management

Studied Business Management, gaining foundational knowledge in business operations, strategy, and leadership. Developed skills applicable to various organizational functions and management roles.

Makerere University

Bachelor's Degree, Social Sciences

Completed a Bachelor's Degree in Social Sciences, focusing on societal structures, human behavior, and analytical methods. Acquired a broad understanding of social dynamics and research principles.