Rukmini Sudharsan

1. Work closely with Product, Development, QA and business teams to gather and analyze requirements for logistics SaaS product enhancements.
2. Gather business requirements and convert them into user stories, acceptance criteria, functional requirements and detailed Jira tickets.
3. Work across key FMS areas such as bookings, quotations, rate management, pricing, operations and finance, understa

Worked as Assistant Manager onboarding at Pando.

1. Supported global customers by understanding product-related requirements, resolving issues, and ensuring effective solutions.
2. Worked closely with Product, Support and Engineering teams to gather customer requirements, identify product gaps, and share feedback for product improvements.
3. Analyzed customer issues and reported bugs, tracked feature requests, and followed up with internal tea

• Managed ocean freight rate activities and backend processes to enhance operational efficiency.
• Led a dedicated team, ensuring daily activities aligned with customer and internal requirements.
• Improved processes that significantly increased efficiency and ensured data accuracy and quality.

• Managed pricing and quotation activities to support customer requirements effectively.
• Coordinated bookings and ensured timely service delivery, maintaining high-quality standards.
• Collaborated with cross-functional teams to enhance operational efficiency and customer satisfaction.

Dec 2021

Nov 2021