Rukayat Gbajabiamila

I’m a dedicated and personable professional with over 8 years of experience in administrative, customer services, and business management roles. I’m known for enhancing customer satisfaction, streamlining processes, and achieving organizational goals while ensuring compliance with company policies and regulations.

In my role as Administrative Manager at Tabitha- Knowel Integrated Services, I managed and responded to over 50,000 client communications annually, ensuring prompt resolution and compliance. I initiated a staff development bootcamp in 2022 that enhanced team productivity by 15%, and I designed streamlined processes to meet project deadlines and maintain client satisfaction.

I also bring a strong risk and compliance foundation from my time as a Risk Officer at LASACO Assurance PLC (2010–2012), where I assisted over 40 clients annually and developed risk management strategies and business continuity plans later adopted by the organization. I’m motivated by productive client relationships, conflict resolution, and public speaking—always focused on exceeding customer expectations.