Ruchi Saini
@ruchisaini
Dedicated customer support professional with extensive experience in service.
IndiaWhat I'm looking for
I am a dedicated customer support professional with over 15 years of experience in providing exceptional service to clients across various sectors. My journey began at E-serve International, where I honed my skills in customer relations, specifically catering to US-based processes for bank loans and mortgages. This role laid the foundation for my career, allowing me to develop strong communication skills and a deep understanding of customer needs.
At Intelenet Global Services Ltd., I took on the role of Sr. Customer Relations Executive, where I managed inbound calls for a UK-based customer service process. My responsibilities included training new team members and providing floor support, which enhanced my leadership abilities. Currently, I am with HealthTap as a Member Support Associate, where I continue to excel in delivering top-notch service to patients in the USA, handling inquiries through various channels including calls, emails, and chat support.
Experience
Work history, roles, and key accomplishments
Member Support Associate
HealthTap
Apr 2022 - Present (3 years 3 months)
Provided customer service to patients based in the USA, answering inbound calls and solving queries. Responded to voicemails, emails, and provided chat support as well as working on outbound calls as required.
Sr. Customer Relations Executive
Intelenet Global Services Ltd.
Apr 2007 - May 2010 (3 years 1 month)
Answered inbound calls for a UK-based customer service process and handled escalated calls. Facilitated business continuity and flexible operations to meet dynamic business requirements.
Customer Relation Executive
E-serve International.
Mar 2004 - Mar 2007 (3 years)
Catered to a US-based customer service process for verification of bank loans and mortgages. Supported the Team Leader with day-to-day administration and managed team data.
Education
Degrees, certifications, and relevant coursework
MUMumbai University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from Mumbai University. This program provided a strong foundation in business principles and practices.
Availability
Location
IndiaAuthorized to work in
Job categories
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