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Ruchi Rai

@ruchirai

Operations and Program Manager across Amazon UK and European logistics, who improved efficiency by 10% and supported Amazon Fresh Pick-up's India launch.

United Kingdom

Message

At Amazon Fresh, I managed operations across four fulfilment centres, maintained 98%+ On-Time-In-Full delivery, and improved operational efficiency by 10% through Lean, Six Sigma, and Kaizen initiatives. I also supported the launch of the Amazon Fresh Pick-up model across India.

At Amazon UK, I led strategic initiatives across the European logistics network, using SQL, Tableau, and Excel to identify performance gaps and support corrective actions. I owned business reviews and coached 10 associates; I also developed operations experience at Tesco Cafe UK, Flipkart, Workshaala Spaces, and NestAway Technologies.

Experience

Work history, roles, and key accomplishments

ROC Manager I (Europe)

Amazon UK

Oct 2024 - Jan 2026 (1 year 3 months)

Led strategic operational initiatives across Amazon's European logistics network, driving safety, quality, productivity, and consistent execution. Used SQL, Tableau, and Excel to analyze performance trends and implement corrective actions.

SQL Tableau Excel KPI Dashboards Business Reviews Stakeholder Management Process Improvement Coaching

Operations Lead

Tesco Cafe UK

Feb 2024 - Oct 2024 (8 months)

Managed daily operations in a high-volume customer environment, maintaining safety, quality, and service standards. Analyzed KPIs and coordinated staffing plans to improve productivity and customer service.

Performance Management Operations Management KPI Analysis Staffing

Operations Specialist

Flipkart (Walmart Group)

Jun 2023 - Oct 2023 (4 months)

Developed SQL dashboards and managed fulfilment reporting, providing senior leadership with actionable performance insights. Automated reporting to improve business visibility and support operational planning.

SQL Dashboarding Report Automation Data Analysis KPI Reporting

Operations Manager

Amazon Fresh

Aug 2020 - Dec 2022 (2 years 4 months)

Managed end-to-end operations across four fulfilment centres, owning safety, quality, productivity, and customer-delivery performance. Maintained 98%+ OTIF and improved operational efficiency by 10% through Lean, Six Sigma, and Kaizen initiatives.

SQL Excel Lean Six Sigma Kaizen Capacity Planning Workforce Planning KPI Dashboards Stakeholder Management

Senior Operations Executive

Workshaala Spaces

Feb 2020 - Aug 2020 (6 months)

Managed facility operations, performance reporting, and continuous-improvement initiatives while maintaining operational and safety compliance.

Operations Management performance reporting Continuous Improvement Compliance

Senior Operations Executive

NestAway Technologies

Apr 2018 - Feb 2020 (1 year 10 months)

Managed strategic partnerships and customer relationships, led operational teams, and analyzed demand and performance to improve efficiency through process optimisation.

Partnership Management Customer Relationship Management Team Leadership Process Optimization Data Analysis