rubia colly

As a Production Supervisor, I assist in setting targets for teams, provide guidance to agents, measure performance metrics, ensure policy adherence, and prepare performance reports.

I provide quality written German content and articles, ensuring high standards of writing and adherence to client specifications.

In this role, I manage customer interactions across various channels, ensuring high-quality service and adherence to company values while maintaining confidentiality.

I handled client inquiries, developed customer service processes, and collaborated with marketing to enhance brand image through positive customer experiences.

Responsible for transcribing German audio files, ensuring accuracy and attention to detail in the transcription process.

I provided high-quality language services, ensuring discretion with sensitive information and quick turnaround on assigned tasks.

Performed transcription of German audio and video files, maintaining high standards of accuracy and efficiency.

Managed the receipt and return of electrical gadgets for repair, scheduled requests, and prepared work schedules for the team.

Pursued a Bachelor of Arts Degree in German, focusing on humanities and social sciences. Developed strong language skills and cultural understanding through coursework and practical applications.

Grade: B

Completed the Kenya Certificate of Secondary Education with a mean grade of B. Engaged in various academic and extracurricular activities that fostered a well-rounded education.

Grade: B

Achieved the Kenya Certificate of Primary Education with a mean grade of B. Developed foundational skills in various subjects, preparing for secondary education.