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@rubiacolly
Dedicated production supervisor with strong interpersonal and leadership skills.
I am a dedicated and organized professional currently working as a Production Supervisor at Collins Ochido. My role involves formulating targets, providing guidance to team members, and ensuring adherence to company policies. I take pride in my ability to measure performance using key metrics and prepare comprehensive reports that inform management decisions.
With a background in customer service and content writing, I have honed my skills in communication and problem-solving. My experience as a Customer Service Coordinator and a Language Data Analyst has equipped me with the ability to manage client interactions effectively while maintaining a customer-centric approach. I am passionate about continuous learning and development, always seeking new responsibilities to enhance my professional growth.
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Work history, roles, and key accomplishments
CX Services Kenya - Teleperformance
Feb 2024 - Present (1 year 9 months)
As a Production Supervisor, I assist in setting targets for teams, provide guidance to agents, measure performance metrics, ensure policy adherence, and prepare performance reports.
Tobias Graff
Dec 2021 - Present (3 years 11 months)
I provide quality written German content and articles, ensuring high standards of writing and adherence to client specifications.
CX Services Kenya - Teleperformance
Oct 2022 - Jan 2024 (1 year 3 months)
In this role, I manage customer interactions across various channels, ensuring high-quality service and adherence to company values while maintaining confidentiality.
Ignite Nursing Ltd.
Aug 2022 - Sep 2022 (1 month)
I handled client inquiries, developed customer service processes, and collaborated with marketing to enhance brand image through positive customer experiences.
Localeyes
Oct 2021 - Dec 2021 (2 months)
Responsible for transcribing German audio files, ensuring accuracy and attention to detail in the transcription process.
TransPerfect
Mar 2021 - Apr 2021 (1 month)
I provided high-quality language services, ensuring discretion with sensitive information and quick turnaround on assigned tasks.
EDATAFARM
Apr 2019 - Jul 2020 (1 year 3 months)
Performed transcription of German audio and video files, maintaining high standards of accuracy and efficiency.
Digital Refrigeration & Air Conditioning
Oct 2018 - Oct 2018 (-1 years 11 months)
Managed the receipt and return of electrical gadgets for repair, scheduled requests, and prepared work schedules for the team.
Degrees, certifications, and relevant coursework
Bachelor of Arts, German
2016 - 2020
Pursued a Bachelor of Arts Degree in German, focusing on humanities and social sciences. Developed strong language skills and cultural understanding through coursework and practical applications.
Kenya Certificate of Secondary Education, General Education
2012 - 2015
Grade: B
Completed the Kenya Certificate of Secondary Education with a mean grade of B. Engaged in various academic and extracurricular activities that fostered a well-rounded education.
Kenya Certificate of Primary Education, General Education
2004 - 2011
Grade: B
Achieved the Kenya Certificate of Primary Education with a mean grade of B. Developed foundational skills in various subjects, preparing for secondary education.
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