At TASKUS PRIVATE LIMITED, I conduct quality audits of transactions against SOPs, compliance requirements, and operational guidelines. I use root cause analysis to identify recurring gaps, risks, and process failures.
I prepare audit reports, scorecards, trend analyses, and performance dashboards for operational review. I also provide targeted coaching and actionable feedback, and recommend corrective and preventive actions.
Previously, I handled customer cases in TELEPERFORMANCE INDIA's EasyJet Airlines Backend Operations, including escalations and case documentation. At JEENA SIKHO LIFECARE PVT LTD, I managed customer interactions and lead-generation activities while maintaining service quality and reporting records.
