Roy Vincent Tagnong
@royvincenttagnong
Customer-focused support specialist driving efficiency and satisfaction.
PhilippinesWhat I'm looking for
I am a resourceful customer service and back-office professional with six years of experience in chat support, voice support, technical troubleshooting, data entry, and AI training for financial and telecommunications platforms.
I consistently deliver high-accuracy results—98%+ annotation accuracy, a 30% faster support response through improved models, and measurable reductions in transaction errors and ticket resolution times—by collaborating with cross-functional teams to implement process and automation improvements.
I bring clear communication, empathy, and a passion for problem solving to roles that require reliability, data integrity, and a customer-first mindset, and I am eager to apply these strengths to drive satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
Inbound Chat Support
ECE Contact Centers
Jun 2021 - Present (4 years 3 months)
Delivered prompt chat and technical support for a US-based financial app, achieving high satisfaction ratings and reducing employee-reported issues through cross-functional fixes. Improved self-service and resolution metrics via high-accuracy data annotation and chatbot training.
Inbound Call Support
Qualfon
Aug 2019 - Apr 2021 (1 year 8 months)
Provided inbound voice and technical support for telecommunications customers, maintaining high resolution rates and improving customer satisfaction; performed credit reviews and refund verifications to resolve disputes and protect company reputation.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Bachelor of Secondary Education, Music, Arts, Physical Education and Health
Completed a Bachelor of Secondary Education majoring in Music, Arts, Physical Education and Health and obtained professional teacher licensure.
Toledo National High School
High School Diploma, Secondary Education
Grade: Valedictorian
Graduated from secondary school as Valedictorian.
Gibon Elementary School
Elementary School Certificate, Primary Education
Grade: Valedictorian
Completed primary education as Valedictorian.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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