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Roy Vincent Tagnong

@royvincenttagnong

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AI Operations & Quality Assurance Specialist improving model accuracy through data integrity and process optimization.

Philippines

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What I'm looking for

I’m looking for a role where I can combine AI operations/QA, data integrity, and process optimization—improving accuracy, auditing outputs, and strengthening workflows with measurable operational impact in high-volume environments.

I’m a Multifaceted Operations & Administrative Specialist with 5+ years of experience managing complex digital workflows, financial data, and AI-driven quality assurance. I specialize in Process Optimization and Data Integrity, with a proven track record of maintaining 99%+ accuracy in high-volume environments.

In recent AI roles, I’ve performed high-fidelity RLHF to rank agentic outputs and evaluated large-scale datasets to ensure 99%+ accuracy in ground-truth labels. I audit AI-generated logs in simulated enterprise environments (e.g., Salesforce, Slack) to verify actions align with business logic and API requirements, improving model reasoning and success rates.

Across customer operations and back-office administration, I manage high-volume omnichannel workflows while maintaining 100% SLA compliance and driving strong CSAT through technical troubleshooting and process-driven communication. I also standardize SOPs, handle financial reconciliation and dispute resolution with 99%+ accuracy, and execute end-to-end risk assessments for 100% KYC/AML compliance—while delivering measurable gains like a 30% reduction in ticket resolution time and a 35% efficiency improvement.

Experience

Work history, roles, and key accomplishments

Data Evaluator & QA

Neowork – DeepsTune

Mar 2026 - Apr 2026 (1 month)

Performed high-fidelity RLHF to rank agentic outputs and improve model reasoning and task success rates across software workflows. Evaluated large-scale ground-truth labels and audited AI-generated logs to catch edge-case hallucinations and verify alignment with business logic and API requirements.

Reinforcement Learning Dataset Evaluation Ground Truth Quality Assurance Audit Logs AI Agents Prompt Output Ranking

Omnichannel Operations Specialist

ECE Contact Centers

Jun 2021 - Mar 2026 (4 years 9 months)

Managed high-volume omnichannel support workflows, maintaining 100% SLA compliance and improving customer satisfaction through technical troubleshooting and process-driven communication. Reconciled financial data with 99%+ accuracy, standardized SOPs, built ML training datasets (98% accuracy), and reduced ticket resolution time by 30% while ensuring 100% KYC/AML compliance and handling end-to-end

Omni Channel Support SLA Management Root Cause Analysis SOP Development KYC Dispute Resolution

Operations & Technical Support Lead

Qualfon

Aug 2019 - Apr 2021 (1 year 8 months)

Led operations and technical support while maintaining strict SOP adherence (95% quality compliance) and improving first-contact resolution to 88%, reducing repeat inquiries by 25%. Managed financial administration, refunds, and account audits to reduce processing errors by 30%, streamlined dispute resolution (20% faster turnaround), and drove process improvements that reduced management intervent

Operations Management First Contact Resolutions Financial administration Refund Verification Audit Dispute Resolution SLA Management Process Improvement

AI Data Trainer (Freelance)

SPi Technologies Inc. (Straive)

Executed comparative listening (RLHF) to rank synthesized audio outputs by prompt adherence and musicological accuracy. Produced structured long-form annotations and ground-truth labels, maintaining high-velocity delivery (80+ audited units weekly) with 100% alignment to music appeal and prompt benchmarks.

Audio Evaluation Music Dataset Annotation Ground Truth Prompt Adherence Data Labeling