Aileen Joyce Ngilangil

I’m an Operations & Systems Specialist with 5+ years building scalable processes, managing complex workflows, and improving organizational efficiency. I’ve managed ₱70M+ in transactions with zero errors, and I’m known for transforming chaos into well-documented, compliant systems.

In my previous roles, I managed and validated healthcare benefit transactions while ensuring compliance with national health financing requirements. I also designed and implemented a case-tracking and documentation system that improved workflow efficiency by 75%, and I generated monthly compliance and operational reports to support regulatory submissions and decision-making.

During COVID-19 response operations, I helped organize and clear a critical claims backlog to restore timely processing and operational continuity. As an Instructor and Laboratory In-Charge, I maintained an average IPCR performance rating of 4.23/5.00 across multiple evaluation periods, while delivering data-driven Statistics coursework and managing laboratory compliance and accreditation records.

More recently, I work as an AI Data Annotator & Evaluator, assessing text classification, Q&A assessment, OCR validation, entity annotation, and LaTeX conversion tasks. I’ve achieved reviewer feedback scores up to 4/5 and applied feedback to improve OCR line segmentation accuracy and bounding-box precision, while identifying edge cases and model failure patterns to strengthen dataset quality.