Geca Billones
@gecabillones
I’m a customer support specialist and AI data quality analyst, delivering high-volume service and accurate AI dataset QA.
PhilippinesWhat I'm looking for
I’m a customer support professional with over 5 years of experience providing chat, email, voice, and back-office support across automotive, fintech, and telecommunications. I focus on resolving complex inquiries quickly while maintaining exceptional customer experience and strong compliance.
As a Chat Support Specialist with UX Direct Global Inc. (Drive Chat), I managed live chat and email support for high-volume Australian (AU) and New Zealand (NZ) automotive dealership websites as part of the Concierge Team. I answered inquiries using the client’s website and knowledge base, recommended vehicle models based on needs and budget, and qualified buyers to generate high-quality sales leads. I was recognized as a Top Performer for two consecutive years (2024 and 2025).
In parallel, I built deep AI data quality expertise as an AI Data Quality Analyst (2D/3D Spatial & Computer Vision Specialist) at Remotasks (2020–2022). I performed high-precision 2D bounding box annotation and complex 3D spatial data labeling, calibrated multi-axis 3D cuboids, and audited LiDAR point clouds through rigorous quality control reviews. I also progressed from Core Tasker to Super Reviewer Trainee and ultimately Super Reviewer (3D Video) for consistent accuracy and quality.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
UX Direct Global Inc.
Jan 2022 - Present (4 years 6 months)
Managed live chat and email support for high-volume Australian and New Zealand automotive dealership websites, including lead and non-lead customer inquiries. Provided vehicle information, recommended models based on customer needs, and generated sales leads when applicable.
Performed high-precision 2D bounding box annotation and complex 3D spatial data labeling for computer vision and autonomous driving datasets. Calibrated multi-axis 3D cuboids and conducted QA reviews on dense 3D video and LiDAR point cloud data, correcting annotation errors to meet client guidelines.
Email & Back Office Support Rep
ECE Contact Centers
Jan 2019 - Jan 2020 (1 year)
Provided back-office, email, and live chat support for a high-volume US-based fintech account. Managed customer inquiries, data verification, account maintenance, balance reconciliations, and sensitive financial transaction support while maintaining compliance with data privacy requirements.
Technical Support Representative
Infocom
Jan 2018 - Jan 2019 (1 year)
Delivered voice-based technical support for a high-volume telecommunications account by diagnosing and resolving internet connectivity and network issues. Guided customers through step-by-step troubleshooting and remote device configuration, documenting findings and resolutions in a ticketing system.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University (NORSU)
Bachelor of Secondary Education, Filipino
Bachelor of Secondary Education with a major in Filipino; passed the BLEPT and graduated in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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